As PKC’s Client Services Specialist, Sofia Irenee is the first point of contact for our clients, ensuring a seamless and welcoming experience from the moment they connect with our firm. Her role encompasses client intake, communication management, and outreach, all of which are essential to keeping the firm’s operations running smoothly. Sofia’s approachable demeanor and attention to detail create a positive first impression, setting the tone for the personalized service PKC is known for.

Sofia takes pride in managing the intake process efficiently and thoroughly, ensuring that each client’s needs are understood and addressed promptly. She serves as a bridge between clients and the firm’s legal team, coordinating schedules, maintaining clear lines of communication, and ensuring all inquiries are handled with care. Her ability to manage multiple priorities while maintaining a client-focused approach ensures that every interaction is productive and positive.

Beyond her administrative expertise, Sofia is a problem-solver who anticipates client needs and proactively addresses potential issues to enhance the overall client experience. Her commitment to excellence and responsiveness is key to maintaining the high standards that define PKC, fostering trust and reliability with every client interaction.